Many businesses have had multiple Places set up on Facebook by people keen to check-in to their business that have created a new place instead of checking into the official Page for the business or perhaps an old Page established by a past employee that you no longer have access to. This can be frustrating for businesses, but the good news is that this can be fixed!
As long as the duplicate Facebook Pages represent the same thing and have the same address (if the Page has an address), you can merge duplicate Pages into your primary Page (the one with more Likes) so that you can manage things from one place. If you merge these Pages, Facebook will merge all your Fans and any Check-ins you have, but all other content from duplicate pages such as wall posts and photos will be lost and permanently deleted. The Page with fewer likes will be removed from Facebook and you will not be able to unmerge it.
Please note that each Page can only have one Place associated with it and you cannot merge Pages that are in different locations. If you have two Pages with different addresses, but these places refer to the same place, try changing the address on the destination place and waiting for the location to update. However, do not attempt to use this tool to merge different branches of your business as it will not work.
First thing you need to do is to claim all of the Places that have been set up for your business on Facebook and then perform the following steps for all of the Pages you wish to merge:
- Go to the Page with the most Likes. This will be the one you’ll keep.
- From the top of your Page Admin panel, click “Edit Page”.
- Select “Update Setting”.
- Scroll down and select “Edit” to the right of the “Merge Pages Option”.
- Click the “Merge Duplicate Pages” link. Note: This link will only appear if you are the administrator of two Pages with similar names. This may require you changing the name on the Page with less likes to something very similar to the Page you wish to keep. Facebook may not allow you to re-name it exactly the same name as the Page that you wish to keep, so try for something as close as possible.
- A dialogue box will appear with the Pages you administer that qualify to be merged. Select the Page(s) you wish to merge. If you’re merging Pages with a location, they must have the same address information. Although Facebook will import all the fans and any check-ins you have, all other content from this duplicate page will be lost and permanently deleted. You need to confirm that you want to merge this Page. Once you confirm this you will get a confirmation that the Page has been merged.
- Repeat process for any additional Pages you wish to merge into your primary Page.
I would encourage you to regularly check for duplicate Pages for your business on Facebook by searching for your business name and if any additional Places appear, claim those Place Pages and go through the process of merging them with your Page. You may be surprised as to how many additional Likes and Check-ins your Page will receive as a result overtime. The more frequently you do this and start to build the number of Likes and Check-ins on your Page, the more evident it will become that your Page is the official Page for your business and then hopefully people will be less likely to create additional Place Pages for your business, thus decreasing the need to do this regularly.
I would be interested to hear how many Pages have been inadvertently set up for your business. Let me know in the comments below. Who will be the record holder for the most Pages?